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PUD Phone Scam
February 16, 2016

A customer reported receiving a call from someone impersonating a PUD customer service representative threatening to shut off power if a large sum of money was not paid. Fortunately the customer recognized the scam for what it was and hung up and notified us about the call.

Typically, PUD customers will not receive a phone call from the PUD about disconnect, although there is a notification process in place. And, because of FACTA, the PUD does not provide any information to customers about their account unless the customer provides verification that they are the account holder. Disconnects for non-payment also occur during normal working hours, Monday-Friday, providing one more opportunity for customers to make arrangements.

The PUD encourages customers to be cautious when providing personal information, and when in doubt, call the PUD at 360-452-9771 to verify the legitimacy of the inquiry.