Here are a few tips to help you understand our outage process and get the most accurate information right from the source!
Before you report an outage
Check your breakers and if they’re ok – report the outage!
How to report an outage
- Call 360-452-9771 or 800-542-7859, OR
- Use the SmartHub app to report an outage
IMPORTANT – do not report outages using email or social media as these sites are not monitored 24/7 and they will not log your address into our outage management system.
Monitoring the outage
Once you’ve reported an outage, You can check our Outage Map to confirm the location of outages – if it’s on the map then we know about it and are responding, even if we can’t yet provide an estimated restoration time. You can also check your Service Status on the SmartHub mobile app to confirm outage status at your service address.
After hours there is limited staff available to update these external sources. It may take some time for information to be known as our dispatchers and crews will be focusing on the initial response and safety as a priority. After hours, outage response can easily take a couple of hours. We appreciate your patience during this initial response period.
Lastly, the best thing you can do is to be prepared before the event of an outage! Visit our Outages – Be Prepared page for information and resources to outage safety and preparation.
Help Us Help You – It is important to keep your contact information up to date. Specifically the phone numbers you have listed as your home and mobile numbers, as the PUD’s phone system identifies your service address by the phone number used to report them if you call in to report an outage. This also ensures that you will receive any automated phone messages we may send out for planned outages or other alerts. Help us help you! Call 360-452-9771 or 800-542-7859, email firstname.lastname@example.org, or request the change using your SmartHub app to update your information.