Governor Inslee has issued Proclamation 20-23 pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. Late fees and disconnects are suspended through April 30, 2021. This Proclamation does not relieve customers from the obligation to pay for utility services.
We understand that many customers may be experiencing hardship during this time due to job layoffs or reduced hours. If you feel you will have difficulty paying your bill, please contact our customer service department at 360-452-9771 so we can arrange a payment plan with you. We want to hear from you!
NOTE: Governor Inslee announced additional COVID-19 financial support funds including $15 million for energy bills for low-income households. These funds are being managed through LIHEAP which is administered by Olympic Community Action Programs. View the flyer including income guidelines here. If you believe you qualify we encourage you to apply as soon as possible at their website at www.olycap.org.
If you cannot pay your bill by the due date, please call the office as soon as possible to make payment arrangements. There is a $5.00 late fee that will be applied to your account if payment is made past the due date. We may be able to make an arrangement with you to pay a few days later than your due date if you contact us as soon as possible. If a payment is not made on a date promised your service may be disconnected.
The PUD is revamping its discounted assistance programs. Current participating customers in the Low-income Senior or Low-income Disabled programs should expect a letter outlining the changes soon. Please watch this space for new program information.
Budget Payment Plan
Our Budget Payment Plan annualizes your energy usage into equal monthly payments to spread out the cost of higher winter heating bills.
The Neighborly Assistance Program allows customers to help their less fortunate neighbors who may be struggling to pay their utility bills. Contributions can be recurring, or a one-time payment.
Life can take an unexpected turn. If you find yourself in a difficult situation and unable to pay your bill, it is important that you contact us as soon as you know there may be a problem so we can discuss your options with you. Click here for contact information.
Other resources that you might find helpful: