Clallam PUD is committed to maintaining service during the COVID-19 event. We understand that many customers may be experiencing hardship during this time due to job layoffs or reduced hours. Please note that we have suspended disconnects and late fees through the end of May, even though you may still receive an automated disconnect notification generated by the system. Balances owed will still need to be paid. If you feel you will have difficulty paying your bill, please contact our customer service department at 360-452-9771 so we can arrange a payment plan with you. We encourage managing your energy usage wisely, especially if you have extra people in the home, from school or work. Please see our COVID-19 information page for assistance resource links.
You can make payments by phone, in-person, by mail, or online through a variety of electronic options. Please note that any hours of operation for physical payment locations listed below may be subject to unscheduled closures due to unforeseen circumstances. To avoid late fees or interruption of service, please plan accordingly. If you need help with paying your bill, please click here for assistance options.
Over the Phone: You can make a payment by phone 24 hours a day/7 days a week! Please have your account number ready and call 1-844-239-0074. When you make a payment by phone you will be given the option to save your card number for future payments. This is also an easy option if you need to make a payment to an account upon which you are not listed as an owner.
By Mail: To pay your bill by mail please include the payment stub from the bottom of your bill and mail to:
PUD # 1 of Clallam County
P.O. Box 1000
Carlsborg, WA 98324
In Person: PUD office locations accept cash, credit or debit VISA, MasterCard, Discover, and American Express cards, check or money order.
Payment Kiosk: Payment kiosks are located in the following locations. You will need to know your account number to utilize the kiosks. Kisoks accept credit or debit VISA, MasterCard, Discover, and American Express cards. These machines also accept cash and standard-size checks (no money orders), however they do not make change.
Located inside Longhouse Market & Deli:
271020 Highway 101 in Blyn
Carlsborg Main Office Payment Kiosk
Located inside the Main Office lobby foyer
104 Hooker Road
Sequim, WA 98382
East Port Angeles Payment Kiosk
Located inside Mt. Pleasant IGS
3010 E. Hwy 101
Port Angeles, WA 98362
West Port Angeles Payment Kiosk
Located inside Lower Elwha Food & Fuel
4773 S. Dry Creek Rd.
Port Angeles, WA
Makah Tribal Education & Training Center Kiosk
(This location currently out of service due to Neah Bay having restricted entry.)
Located at 880 6th Avenue in Neah Bay.
Payment Drop Boxes: There are payment drop boxes available at all customer service locations, plus one available in Sequim in the Co-op parking lot, near the fuel pumps. Sorry – there is no cash accepted at payment drop boxes.
Online: Please visit the SmartHub customer account access portal to make online payments. You can make a one-time payment without enrolling with your account number and last name here: https://clallampud.smarthub.coop/PayNow.html .
You can make one-time payments and set up automatic payments from debit/credit card or checking account on SmartHub, monitor your usage, and so much more here: https://clallampud.smarthub.coop/Login.html#login:
Automatic payments withdrawn from your financial institution: You may elect to authorize the PUD to transfer funds via Electronic Funds transfer automatically each month to cover your utility billing. Click the links below to sign up or to change/cancel your Electronic Funds Transfer.
Bill Payment through your Financial Institution: If you set up an online payment through your bank’s bill pay service, please include your account number and have your payments directed to:
PUD #1 of Clallam County
P.O. Box 1000
Carlsborg, WA 98324
Note: If your account number is inaccurate your payment may not reach us. If you make a payment from your financial institution’s bill pay service and are paying on multiple accounts please include each account number and how much your intended payment for each account is, or make separate bill pay payments for each utility account to ensure your payments reach your accounts properly.
Budget Payment Plan
Our Budget Payment Plan annualizes your energy usage into equal monthly payments to spread out the cost of higher winter heating bills.