Memorial Day Office Closure

PUD offices will be closed on Monday, May 30 in observation  of Memorial Day. For emergencies or to report an outage call (800) 542-7859, or (360) 452-9771. You can pay your bill by phone 24/7 by calling 844-239-0074, online through the  SmartHub account portal on our homepage, the SmartHub app on your mobile device, or at any of our payment kiosks. Read More

Padmount Transformer Shortage

Customers may not be aware that the electric utility industry is facing unprecedented multi-year nationwide supply chain issues with a wide variety of electric distribution equipment, most significantly distribution transformers. Large orders for pad-mounted transformers placed more than a year ago and originally quoted with an 9-month lead time continue to have their delivery dates pushed further out. We are awaiting large orders of transformers with original delivery scheduled in January and March, but with delivery now thrice postponed until… Read More

PUD Offices Closed Pending COVID Case Rate Improvement

Due to COVID exposure and positive tests among staff, PUD facilities are currently closed to the public. The county case rate will be reviewed every Wednesday and, once it drops out of high-risk status (less than 200 per 100,000), we will reopen the following Monday. County Dashboard Payments may be made by phone using a debit/credit card by calling 844-239-0074, online at www.clallampud.net, or via the SmartHub app on your mobile device. For emergencies, please call 452-9771 or 1-800-542-7859. Read More

Drinking Water Week May 1-7

PUD no. 1 of Clallam County is observing Drinking Water Week by recognizing the vital role tap water plays in daily life, the infrastructure that is required to carry it to and from homes and businesses, and the critical work that water professionals accomplish around the clock to ensure the delivery of quality tap water. “Tap water plays an integral role in meeting our daily health, hygiene and hydration needs,” said American Water Works Association CEO David LaFrance. “Water sector… Read More

Clallam PUD to Reopen Facilities With New Hours

At the Board of Commissioners meeting of March 14, 2022, the Commission approved reopening District customer service lobbies to the public, effective April 11, 2022. This assumes that the COVID-19 case rate in Clallam County continues its downward trend. The first in-person Commission meeting will also take place on that date. Coinciding with the reopening will be new hours of operation. PUD hours of operation will be 6:30 a.m. to 5:00 p.m. Monday through Thursday. Customer service hours will be… Read More

Payment Systems Unavailable Ongoing Schedule

Payment systems will be unavailable during a maintenance period that will occur the 3rd Friday of each month from 11:00 p.m. to 1:00 a.m. This impacts SmartHub, the website payment portal, and 24/7 phone payments. Read More

Sekiu Office Hour Changes

Due to upcoming staffing changes at the Sekiu office, it is the PUD’s intent to staff the office one day a week, on Wednesdays, beginning the week of March 14.  The drop box is being removed and payments can be made through the new kiosk that has been installed in the drive-through lane. Read More

Neah Bay Kiosk New Location

The Neah Bay payment kiosk is moving on January 18, 2022.  On that date it will be out of service until about 2pm for the move. It is moving from The Makah Education/Tech Center at 880 6th Ave to: Neah Bay Public Safety Lobby 113 Waadah View St Neah Bay WA 98357 At this location it will be available 24/7 for use. Read More

American Rescue Plan Utility Arrearage Assistance

If you or your business or non-profit organization need financial utility assistance, we encourage you to contact our local assistance agencies (listed below) as soon as possible as some funds are first-come first-served. Applying early is your best opportunity to maximize the assistance you may receive. Serenity House of Clallam County has received new federal funding for rent and utility assistance. This funding was approved as relief from economic impacts of the COVID-19 pandemic with the passage of the Coronavirus Response Relief… Read More

PHONE SCAM ALERT

We have seen an uptick again in telephone scam calls attempting to collect money while impersonating PUD employees.  In the calls, the scammer says they are with the PUD and threatens to shut off power if a large sum of money is not paid (within 10 minutes, perhaps at a non-PUD location, or there could be other methods we are not aware of). Typically, PUD customers will not receive a phone call from the PUD about disconnect, although there is… Read More