Improved Customer Experience

Exciting new changes are coming to the way customers receive and pay their bills with the PUD. These changes are a result of a billing software upgrade that will not only enhance the customer billing experience, but will also improve operational efficiency at the PUD.

Click here to read the email sent to customers on 10/25/16
Click here to read the 10/31/16 media release.
Click here to read Frequently Asked Questions about SmartHub

Be sure to scroll through this web page to learn about all of the changes, and check back from time to time for updated information.

Key changes:

Click Here to Learn How To Enroll in SmartHub

 

 

New Bill Format

Beginning November 7, 2016, Clallam PUD will change to a new bill format. CLICK HERE TO SEE THE NEW BILL FORMAT

The new design will provide our customers with the most information possible, in the best format available.

Features of the new bill include graphs that provide you with a 12-month usage history at a glance, average cost per day of each service, and the ability to print important messages. A return envelope will be included in each billing for your convenience.

If you have questions regarding your utility bill, please contact a PUD Customer Service Representative.