Customer Service Representative
POSITION: CUSTOMER SERVICE REPRESENTATIVE
STATUS: Regular, Full-time, Non-Exempt Represented Position
WORK WEEK: Monday – Friday, 7:30 a.m. – 4:00 p.m.
SUPERVISOR: Customer Service Supervisor
RATE OF PAY:
Step 1 – $20.01 per hour (effective 5/1/2020)
Step 2 – $21.77 per hour (effective 5/1/2020)
Step 3 – $23.72 per hour (effective 5/1/2020)
Step 4 – $25.61 per hour (effective 5/1/2020)
Step 5 – $27.35 per hour (effective 5/1/2020)
POSITION OBJECTIVE: To receive and process customer payments, account inquiries and adjustments, requests for service in accordance with the District’s customer service regulations, policies and charges. To consistently provide excellent customer service to both internal and external customers that facilitates accomplishment of the District’s mission and goals.
REQUIREMENTS: The District expects all employees to provide high quality and reliable service to its customers. To accomplish this, a high standard of professionalism, cooperation and team effort between individual employees, as well as among all departments, is required. The attached job description details the job functions, knowledge, skills, abilities, experience, training, working conditions and other requirements to fulfill this position. To be considered a candidate for this position, applicants must meet the requirements contained in the job description.
SELECTION PROCESS: Applicants must complete and submit an employment application and supplemental questionnaire, along with copies of relevant professional and training certificates.
Candidates’ abilities and qualifications will be evaluated using a cognitive test and examinations for typing and 10-key; supplemental questionnaire; work history; criminal and background check, employment references and recommendations; education, certifications and training courses completed; and an interview to determine skills and abilities needed to fulfill the requirements of this position.
Based upon these evaluations, District Management will make the selection.
POSITION CLOSING DATE: Applications must be received by 4:00 p.m. on September 7, 2020. If you have questions regarding this notice, the requirements, and/or the selection process, please
PO Box 1000
Carlsborg, WA 98324