COVID-19 Customer Support

Governor Inslee’s Proclamation 20-23 pertaining to Utility Ratepayer Assistance and Preservation of Essential Services has prevented the disconnection of unpaid utilities for residential customers due to COVID-19. Clallam PUD has been committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency through proactive outreach, initiating long-term payment plans, and connecting customers with community resources for assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.

The moratorium will end on September 30, 2021 and unless your account is brought current or you have entered into a payment arrangement with Clallam PUD prior to this date your utility services will be disconnected for non-payment.  There will be no further extensions of the moratorium. for complete details please visit: https://www.governor.wa.gov/news-media/inslee-issues-final-utility-moratorium-extension

If you need financial assistance, we encourage you to contact our local assistance agencies (listed below) as soon as possible as some funds are first-come first-served. Do not wait until the moratorium expires as these agencies may have significant numbers of applications pending by then. Applying early is your best opportunity to maximize the assistance you may receive.

Serenity House of Clallam County has received new federal funding for rent and utility assistance. This funding was approved as relief from economic impacts of the COVID-19 pandemic with the passage of the Coronavirus Response Relief Supplemental Appropriations Act for tenant assistance.

Olympic Community Action Programs has year-round energy assistance for eligible PUD customers as well as several other programs. They have funding to help with utilities for qualifying applicants.

Quileute Housing Authority has received Emergency Rental Assistance (ERA) funds for rent and utility assistance for Quileute Tribal Members who reside in the Forks and La Push areas who are renters, income-qualify, and have suffered a COVID-related financial hardship. For complete details and to receive an application, please call 360-374-9719 or email Brenda.Bunker@quileutetribe.com

Due to the expected volume of assistance requests, we encourage you to begin the application process now! If either of the above agencies advise you are ineligible for assistance, or if you would like to create a payment plan for your current arrearages, contact the PUD directly at 360-452-9771.

For Clallam PUD’s utility assistance programs, please visit our assistance page.

Clallam PUD also offers a pre-paid meter account called “SmartPay.” This works similar to a prepaid cell phone plan. The benefit is that if you currently have a deposit on file with us, by switching to SmartPay, that deposit is freed up and applied to your balance. Find out more here.


Other individual and business assistance resources

ARPA (American Rescue Plan Utility Arrearage Assistance)

United Way of Clallam County COVID assistance and resources page.

City of Sequim COVID-19 Business Resources page.

Clallam EDC Community Resources page.

Clallam EDC Business Resources page.

Clallam County Resources for Individuals & Families page

Clallam County Information for Businesses page.

Washington Dept. of Health & Social Services page.

Business.wa.gov COVID-19 Resources page.

While public utility districts are not governed by the Utilities & Transportation Commission (UTC), they have been designated as the single point of contact within State government for customers seeking bill assistance information. The UTC Hotline number is 1-888-333-WUTC or email consumer@utc.wa.gov


Olympic Community of Health has provided some resources that are COVID-19 related that are free to download and share here.