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COVID 19 PUD Information and Assistance Links
May 12, 2020

Clallam PUD is committed to maintaining service during the COVID-19 event. We understand that many customers may be experiencing hardship during this time due to job layoffs or reduced hours. Please note that we have suspended disconnects and late fees through the end of May, even though you may still receive an automated disconnect notification generated by the system. Balances owed will still need to be paid. If you feel you will have difficulty paying your bill, please contact our customer service department at 360-452-9771 so we can arrange a payment plan with you. We encourage managing your energy usage wisely, especially if you have extra people in the home, from school or work. Note, we are experiencing high call volume so if you cannot get through, you can also email us  at For assistance resources please visit our assistance page.

Beginning Friday, April 17, some Washington residents can apply through the Department of Social and Health Services for emergency cash assistance to help meet their immediate needs. For information please read the news release.

United Way of Clallam County COVID assistance and resources page.

Clallam EDC Pandemic U/I Assistance page.

Clallam EDC Community Response Help Line page.

For the District’s Emergency Response to pandemic, click here.

Olympic Community of Health has provided some resources that are COVID-19 related that are free to download and share here.


The PUD will be closing facilities to customer access effective at close of business Friday, March 13, 2020. This is a proactive measure to limit exposure to the COVID-19 coronavirus in order to protect customers, as well as employees in order that the District may best maintain reliable service.

We have multiple payment options that don’t require you to be in-person. Payments can be made by phone, mail, through our website portal, payment kiosk, or via our SmartHub app. Information on all of these options can be found here.

Our phone, fax and email address are listed here.

As this situation unfolds, the latest announcements will be posted to the homepage of this site. Under consideration are measures for holding Commission meetings during this time in compliance with the Open Public Meetings Act.